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Privacy Policy

Scope. Gantter is a product of Smartapp.com, Inc., a Delaware corporation that takes your privacy seriously. It is very important to us, and we are committed to safeguarding it.

This policy explains how Smartapp.com collects, uses and protects Information submitted and collected as part of its web-based service and generally on its website (together, the Service).

  • Information means data or information (Data) collected that determines the identity of an individual.

Data Collected about you.  

  • Registration Data: When registering on our Service you will provide Information (such as, company name, individual name, address, phone number and email address). 
  • Cookies:  Our servers may retain information in cookies about your session when you enter and use our Website. Consent to use of cookies in accordance with the terms of this policy when you first visit our Service  permits us to use cookies every time you visit or use our service.
  • Mobile Location data: On mobile devices you can allow your current location to be accessible to our mobile app.  This location data is used to improve many features and functions while using the service inside your projects or zone. 

Why & How do we use this data about you. 

  • Use of Registration Information: We will use this Information to make sure that only you can securely get access to the projects you subscribe or are invited to work with.  In addition:
    • This registered information about you is also used to display/identify within the project or zone that you performed activities (ie, uploaded a file, approved an item,etc.). This helps you and  other project team members see that information.
    • When you are logged in, this information is displayed in our LiveBar to let other team members know that you are actively logged into the project.
    • Sending statements, invoices, and payment reminders to you, and collecting payments from you;
    • Sending you only DIRECT marketing about the Service; i.e., discount promotions or new feature updates;
    • Sending you email notifications from the Service when you have specific actions that require your attention or that you have specifically requested from the Service.
  • Cookies: We do set and use Cookies in your browser. Cookies are essential in being able to create, sustain, improve, and optimize your experience when using our service, including but not limited to:
    • Keeping you signed in
    • Tracking state to assure the service functionality works
    • Storing your settings and preferences
    • Optimizing load performance of pages in the service  
  • The cookies are stored on your computer. You can delete them or reject them, but if you do you cannot use our service.
  • Mobile Location data: On mobile devices you can allow your current location to be accessible to our mobile app.  This location data is used to improve many features and functions while using the service inside your projects or zone. For example, it can help you get a list of all items you need to compete around you, it can auto-fill in the location on forms you are filling out, it allows other project or zone team members to see your location to help assign work or items to you.

Where Do we Store the Data we collect about you

  • Registration, Subscription transaction & Service usage data: To use our service you need to Register. Your registration data along with your Service subscription & usage data (Project or Zone)  noted below is stored in a secure SQL database in a highly secure Private Cloud infrastructure that is accessible to ONLY certified members of the Smartapp.com NETOPS & Support team.  
  • Service actions Aggregate Non-Identifiable Information: We use aggregate, non-identifiable website traffic information to improve our Website and/or certain Service features.
  • When using the service we do collect data about your computer or mobile device including your IP address, geographical location, browser type and version, and operating system; This information is used as part of the Service primarily for reporting and support purposes.
  • Website information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths; or information that you post to our website or contained in any communications that you send to us by email or through our website, including its communication content and metadata;
  • Service Logs: Our Service Server Logs securely record system information when you view or use the Service. 
  • Note: 
    • Data that we collect may be stored, processed in, and transferred between any of the countries in which we operate the Service in order to enable us to use the information in accordance with this policy.
    • We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
    • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
    • All electronic financial transactions entered into through our website are processed directly through STRIPE and are protected by encryption technology. (see below)
    • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    • You are responsible for keeping the password you use for accessing our Service  confidential; we will never ask you for your password (except when you log in to our Service).
  • Artificial Intelligence: We train our AI models with non-identifiable data.  Customer data is only used as part of the dynamic prompt that is generated to get the best possible context based suggestion. 
  • Google Users: We explicitly affirm that Google Workspace APIs are not directly used to develop, improve, or train generalized AI and/or ML models

Do we Share it with Third Parties

  • No. We do NOT sell or disclose to third parties your personal information, except to certain authorized service providers that are required for our service to function, for example: 
    • Payment & Credit card processing. We use STRIPE (a global leader in payment processing) to provide online and other methods of automated payment for your subscriptions. In that event we do share the necessary information for them to link your payment account to our Service account so we can assure payment receipts are being processed correctly and service performs without interruption.
    • Hosting providers: We partner with Google Cloud (GCP) to provide the very best cloud infrastructure and storage for our service. 

It is worth reiterating we take your privacy seriously and are committed to safeguarding it. Except as in this policy, we will not provide your personal information to third parties.

Would we ever Disclose your information to others?

  • Legal Requirements: We may be required by law to disclose your Information, and we will try to take steps to limit any such disclosure. 
  • Change of Ownership: If we are acquired or otherwise sell our business, we will transfer all of the Information to the successor entity. We will try to notify you of any change in ownership or sale by either posting it on our site or by emailing you (at the email address in the system). 
  • In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Other Terms.

  • Application of this Policy: By registering on our Website, you agree to comply with the terms of this Privacy Policy and that we may process your Information. 
  • Industry Standard Security: While we use industry standard security measures to protect against the loss, misuse and alteration of the information under our control, there is no guarantee that our service cannot be compromised.
  • Data Erasure Requests: We respect your peace of mind, if you want us to erase your Registration data that we have stored about you, you can do so by simply sending an email request to the following email address:   eraseaccount@smartapp.com 
    • Please send the email from the email address that is associated with the registered account you would like us to remove. In addition please attach or send any scan second form of identification. We want to make sure others do not erroneously request others’ accounts to be erased, so we do take these requests seriously and will allocate the time and resources to do the best we can to complete this in a timely, secure and safe manner.
  • Privacy Complaints: While we will always do our very best to be transparent we realize you may have complaints or concerns that need to be addressed. Please do the following:
    • Contact Us First (Please): If you have a dispute or complaint about privacy practices, please first contact us regarding the issue. We will do our best to resolve it! 
    • or mail concerns to: 1350 Division Road, Ste 301, West Warwick, RI 02893
  • California Residents: Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), Smartapp.com customers who are residents of California may request certain information regarding the disclosure of your Information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the above privacy contact address: 
  • EU Residents: Under GDPR, Smartapp.com customers who are residents of the EU may request certain information regarding the disclosure of your Information during the prior calendar year. To make such a request, please write to us at the above privacy contact address: 
  • Links to Third Party Sites: Our websites may contain links to other sites and services, which are owned and controlled by others, and we are not responsible for. These websites have their own policies regarding privacy, and you should review those policies. 
  • Revisions to this Policy: We may change this policy at any time. Notice of any significant revision will be called out on this website for a period of time. You should check this page occasionally to ensure you understand any changes to this policy. 

Last revised 9/01/2024


Copyright © 2019 | Terms of Service | Privacy Statement | info@gantter.com